HR Challenges in a Digital World: Hybrid work is 在这里 to stay - Part 3 of 3

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2023年11月6日

Eric Lechelard, 人力资源主管, shares his experience on the importance of offering hybrid work to recruit and retain talent.

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I hope you’ve had a chance to read my previous blogs in this three-part series. If not, you can click-through to check out blog 1, Today’s new normal demands new ways of working,博客2; Rethinking recruiting and workplace welfare.

在这个博客中, we’ll continue to look at how hybrid working is evolving and transforming organisations at the Human Resources level in terms of recruitment, talent retention and employee engagement.

Meeting the new expectations of applicants

Today the topic of hybrid working comes up in HR interviews all the time. 作为人力资源团队的一员, we understand it is essential to offer candidates a real digital workspace to ensure success in a hybrid environment. It's not just a question of HR competitiveness or employer brand competitiveness, it's about survival in the world of recruitment. That's what we see at job datings — which by the way, if you are not familiar with, are express interviews — similar to speed dating. You’ve got 15 minutes to present your organisation, 你必须把它做好, otherwise people won't stay. 工作时间, 假期, 在家中上班, 协作工具, access to social media — these are topics common to almost all candidates during interviews.

If I had to rate the importance of hybrid working on a scale from one to 10, 从人力资源的角度, I think you could put the cursor on eight. Young candidates and employees expect a holistic approach to the workplace rather than a traditional Taylorist view that breaks work down into separated work elements. At ALE, we measure success by results, while monitoring the workload, and providing autonomy.

Digital experience, quality of life at work and engagement

Offering an attractive and efficient digital workspace is an important component for recruiting and retaining employees, and 在这里's a concrete example of how it is unfolded at ALE in France: An agreement on social dialogue was signed with the social partners. The agreement stated that the means of social dialogue would be switched to "all digital". Abandoning emails, we switched to 彩虹™ by Alcatel-Lucent Enterprise, and digital display areas are being made available instead of posters in offices.

If we want candidates who join the company to participate in social dialogue, we must consider their expectations in order to remain attractive. This involves several objectives. The first is to become as ‘paperless’ as possible and replace manual processes with digital efficiency. This means as much information as possible must be accessible remotely, 无论员工在哪里, in one of our three 法国 offices, 或其他地方. The second addresses hybrid working, the subject of the 本系列的第一篇博客. This includes PC-to-PC and PC-to-phone communications. While PC-to-PC works very well, the same cannot be said for PC-to-telephone, and it’s not easy for all companies to manage the coexistence of these two environments. 为人力资源, it is important to bear in mind that t在这里 should be no additional stress for employees linked to the tools made available to them, whether they are in the office or at home. While ALE is considered a pioneer in the use of 'as a Service' communication tools and services accessible from the cloud, that is still far from being the case for many companies. Our role as a provider of enterprise communications and collaboration solutions is to offer a single digital point that enables employees to collaborate from anyw在这里. For us, that single digital point is 彩虹, which works perfectly with the computer, the office phone or the mobile, of course.

Check out all the blogs in our series, “HR Challenges in a Digital World”:

Today’s new normal demands new ways of working

Rethinking recruiting and workplace welfare

3 Recommendations from Eric Lechelard, 人力资源主管, Alcatel-Lucent Enterprise, France

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Eric Lechelard

Director, Human Resources, Alcatel-Lucent Enterprise International - France

With more than 20 years of experience in telecommunications and IT, and five years as Human Resources Director of the ALE International 法国 entity, Eric Lechelard is responsible for supporting all teams in the ALE International group strategic transformation.

Eric’s expertise in professional services and customer services (customer care) has provided him with a variety of opportunities in the services industry, including 管理 of the professional services teams for Alcatel-Lucent Enterprise. 他领导了预售工作, 设计, 体系结构, and 24-7 operations activities of all communications and network solutions for a strategic customer; a large US-based hospital group. He was also responsible for ALE global customer support activities, prior to being named Director of ALE International’s Human Resources team.

In addition to an engineering degree in telecommunications and networks, Eric trained in services and sales, and obtained a Master 2 in Human Resources Management at the IAE of Caen in 2017.

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